COVID-19 Protocol

As part of routine clinical practice, physiotherapists and staff clean and disinfect surfaces (using virucidal disinfectants) between patients
 

Enhanced cleaning and disinfecting of high touch surfaces (i.e. doorknobs, light switches, washrooms, pin pads, etc.)
 

We have removed items from our clinics that cannot easily be cleaned (i.e. newspapers, magazines, stuffed toys, etc.) that would otherwise be in waiting rooms and shared areas
 

We have always and continue to encourage the one-on-one clinic environment rather than group classes
 

We ensure time is provided between appointments to allow for thorough cleaning and disinfecting
 

We ensure time is provided between appointments to reduce the number of patients in the clinic concurrently
 

Encouraging patients to wait in their vehicles until called/texted that the clinician is ready to see them
 

We pre-screen patients for COVID symptoms and exposures (i.e. contact, travel) prior to their arrival
 

Eliminating penalties for missed/cancelled appointments due to respiratory illnesses
 

Providing temperature checks and hands-cleaning methods upon arrival
 

Providing services via telerehabilitation to service populations who are at risk of in-person visits
 

We continue to follow the evolving directives of the Chief Medical Officer of Health during this unprecedented time
 

Turning away patients who demonstrate symptoms of COVID-19
 

Having clinicians and staff complete a daily COVID-19 Self-Assessment prior to the start of their designated shift to ensure the safety of clients and colleagues
 

Limiting the exchange of physical materials with patients and instead providing electronic documentation and resource sharing (i.e. contactless payment, digital receipts,
 

Wearing medical-grade surgical or procedural masks at all times during the treatment process